Account support is for product, Board and organisation questions that should be visible to the Account’s Owners.
What to do
- Open Support in the Owner Centre for the relevant Account.
- Search the Help Centre first when the question is about ordinary product use.
- Create a request, choose the relevant category and Board, and describe the outcome you need.
- Return to the ticket inside PutBoard to read and send replies.
Good to know
- All current Owners can view Account tickets. All-board Managers, Billing Managers and Board-only roles cannot.
- Email notifications link back to PutBoard; ticket messages stay inside the product.