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PutBoard Help Centre

Guide

Grant temporary support access

Allow ticket-scoped diagnostic access or constrained content assistance to one Board.

PutBoard staff have no customer Manage access by default. An Owner may grant narrowly scoped access while creating an Account ticket.

What to do

  1. Choose one Board and select diagnostic read access or constrained content assistance.
  2. Review the explanation before submitting the ticket.
  3. Monitor the grant from the ticket and revoke it when no longer needed.
  4. The grant also ends when it expires or the ticket is resolved or closed.

Good to know

  • Content assistance cannot manage people, billing, credentials, domains, files, publication state, appearance or deletion.
  • Staff use their own identities and access is audited.

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