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PutBoard Help Centre

Explanation

Understand billing status and records

Distinguish trials, selected plans and complimentary access from provider-confirmed payment.

The Owner Centre shows each Board’s current entitlement and published price. Paddle records become authoritative only when payment collection is enabled and signed provider state is received.

What to know

  1. Open Billing for the relevant Account.
  2. Review each Board’s plan, trial, paid, scheduled-cancellation, recovery or complimentary status.
  3. Use Change plan for PutBoard’s preview and confirmation flow, then use Back to Billing to return.
  4. Maintain billing identity separately beside Organisation details in Account settings.
  5. Download a completed invoice PDF from Billing; use Older invoices to review earlier payments for this Account.
  6. Use Update payment method for the relevant active Board subscription.

Good to know

  • A selected plan, browser checkout callback or displayed price does not prove that money was collected.
  • Public payment collection remains disabled until PutBoard’s launch gates pass.

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