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PutBoard Help Centre

Explanation

Understand what happens after a downgrade

Features may become unavailable, but PutBoard preserves community data and relationships.

A downgrade changes entitlement rather than deleting work prepared on a higher plan.

What to know

  1. Review the affected features, renewal price and effective date in the Owner Centre before confirming a paid-plan downgrade.
  2. The current higher plan and its features remain active until the end of the period already paid for.
  3. The lower recurring price and lower-plan entitlement begin together at renewal, with no prorated charge or credit.
  4. A scheduled paid-plan downgrade can be removed before it takes effect.
  5. Pages, Posts, Events, Directory entries, profile and configuration remain stored.
  6. Unentitled public features become hidden or return to PutBoard defaults only when the downgrade becomes effective.
  7. Moving a paid Board to Free schedules cancellation for the end of its paid period; the current plan remains active until then.
  8. A scheduled cancellation can be removed before it takes effect.
  9. Additional management relationships remain stored but become inactive on Free.
  10. Upgrading again can restore access without recreating the preserved data.

Good to know

  • PutBoard waits for Paddle’s signed confirmation before changing entitlement.
  • A protected Board fails closed if password protection becomes unavailable.
  • Custom-domain, branding and Directory configuration are preserved rather than deleted.

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