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How-to

Respond to unanswered searches

Use search gaps to make important community information easier to find.

An unanswered search can reveal missing content, unexpected wording or information that is present but described differently.

What to do

  1. Review unanswered search terms in Insights when available.
  2. Decide whether the Board should genuinely answer that need.
  3. Improve an existing title, summary or search keywords, or publish a suitable Page, Post, Event or Directory entry.
  4. Search the public Board again to confirm the answer can be retrieved.

Good to know

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