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Troubleshooting

Troubleshoot a file upload or preview

Resolve unsupported formats, failed previews and missing searchable text.

For
Board managers
Availability
All plans
Reviewed
4 August 2026

Upload, preview and extraction are separate operations. A file may remain downloadable even when PutBoard cannot create a rich preview or extract useful text.

What to check

  1. Confirm the file is one of the supported formats and is within the size limit shown by the form.
  2. Open the original locally to confirm it is not damaged or password-encrypted.
  3. Export unsupported Pages, Numbers or Keynote documents to PDF, DOCX, XLSX or PPTX.
  4. Upload again; if the problem persists, contact Account support with the content type and filename but no sensitive data.

Good to know

  • Image-only scans need OCR before upload if their words should be searchable.

Related answers

Keep going.

Supported files and content formatsUse documents, images, links, videos and locations within the core content types. Upload, preview and download filesAttach a supported file and check how visitors will receive it. Make documents searchableUnderstand best-effort text extraction from supported uploads.

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